STORE POLICIES

TERMS & CONDITIONS

This website (www.andwolf.co.uk) and our Terms and Conditions have been created for use within the United Kingdom and under UK law. Any goods or promotions not permitted under your local law are not offered to you.

It is your duty to read, understand and accept our Terms and Conditions before you purchase, as you enroll in a binding contract once the order is confirmed. We may change our terms and conditions without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.

We are careful to ensure that the descriptions and specifications of our goods are correct when they are posted on our website. However, while the colour reproduction of the goods on our website is a close representation, we cannot accept any responsibility for any variation in colour caused by browser software or the computer system used by you.

All orders made are subject to availability. We will try our best to keep all stock levels at the same level to what is publicised on the site, but we are not held responsible if an ordered item is no longer available. We will email you confirmation of this rejected order.

Note that delivery periods are expected guidelines, but we will not be held liable if your delivery takes longer. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond its reasonable control.

& WOLF does not sell outside of the U.K. any orders received from any other countries will be rejected.

All payments are received securely via Wix payments. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment, then you will be notified of this immediately at the time of order.

We do not take responsibility if your credit/debit card is used fraudulently as a direct result of being used to buy from our website.

All prices quoted on this website are in pounds sterling and exclude delivery charges.

Please read and obey the washing/care instructions of your purchased item. We will not be held liable if these are not followed. Will not issue a refund on goods if they are not followed.

At & WOLF, we are committed to maintaining your privacy. Personal details are stored securely and will not be passed on to any third parties without warning.

While we have taken all reasonable steps to ensure an efficient service, it does not guarantee that the use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto your computer.

You must also be aware of the returns policy before purchasing any of our products.

We obtain the right to terminate or suspend the website and the service it offers at any time and without notice.

These Terms and Conditions supersede any oral agreement made between us or representation of us.

& WOLF obtains the right to override any of the Terms and Conditions at any time, and in any situation.

If any of these Terms and Conditions is held to be unenforceable then the remaining Terms and Conditions shall continue to be enforceable in full.

ORDERING & PAYMENT

PLACING AN ORDER

Our website allows you to click on any item, amend quantities, add to cart then when ready, review and purchase items in the cart. We ask that you review your order carefully prior to submission, as the order cannot be amended once submitted.

ORDER CONFIRMATION

Once you have finished placing your order, you will be immediately provided with an order number. We will also send you an email confirmation with this and full details of your order.

PRE-ORDERS & PRINT TO ORDER

We're all fond of new arrivals, which is why some of our items may be available to "pre-order". This means that you can order them in advance of the stock becoming available. We will send you a dispatch confirmation email with a rough estimate of time.

If your pre-orderable item is part of a larger order you've placed, we may dispatch your items in multiple packages to avoid any unnecessary delays.

In the unlikely event of our manufacturers or suppliers not fulfilling pre-ordered items, we reserve the right to cancel your order and will, of course, notify you accordingly. If for any reason, you would like to cancel pre-orderable item(s), please Contact Us, quoting your order confirmation number and we will be happy to assist you.

METHODS OF PAYMENT

WIX payment services accept all major credit and debit cards. Items are charged at point of order.

The information on your debit/credit card will not be used for any other purpose.

INTERNATIONAL PAYMENTS

& WOLF does not sell outside of the U.K. any orders received from any other countries will be rejected.

SALE PERIODS

For sale periods, such as (but not limited to) Black Friday and Cyber Monday where discounting is applied, additional credit notes and/or other discount codes cannot be applied.

DELIVERY & SHIPPING

We aim to handle your orders quickly and efficiently.

Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays

Standard Delivery

£3.95

Allow up to 48 hours for orders to be processed

3-5 working days for delivery via Royal Mail

First Class Delivery

£6.90

1-2 working days for delivery via Royal Mail

Orders are sent using order tracking and require a signature at point of delivery. Please consider this when selecting a delivery address/location. Our preferred postal company is Royal Mail, but we reserve the right to change service at any time.

WHEN WILL MY ORDER BE SENT?

We aim to dispatch orders within 48 hours. Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. During sales or busy periods standard delivery may take an additional 3-5 working days.

WHAT IF I'M NOT HOME WHEN THEY DELIVER?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.

& WOLF do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.

UNDELIVERABLE ITEMS

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

REFUND POLICY

We are happy to refund any full price item if you are not in love with it. Goods must be returned to us in the same condition as sold, within 28 days of purchase (you must notify us of your intention to return an item within 14 days of receiving goods. You will then have a further 14 days to send the goods back to us). We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the garment/accessory must be free from signs of wear and odour.

Refunds will be credited to your original method of payment once goods are received and checked.

If you chose to return goods, you will be required to arrange and pay for its registered return to us, unless the product is proven faulty.

Unfortunately, we do not accept exchanges.

COVID - 19

Due to current circumstances all customers returns will be quarantined for 4 days , before they will be processed.

FAULTY GOODS

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.

Please contact us via email love@andwolf.co.uk. Please provide your Order Number as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.

We will contact you in writing to confirm the next actionable steps within 2 working days.

RETURN INSTRUCTIONS

To return your item/s: Please contact us via email (love@andwolf.co.uk) letting us know what you wish to return and we will send you a return form and address. We will not be held liable for items lost/damaged in transit and therefore strongly suggest that you send your parcel 'Tracked/Signed for' and keep proof of purchase. The goods are the customers responsibility until they reach us.

We aim to issue a prompt refund within 30 days from the date we receive the returned goods. You will receive an e-mail notification once the return has been processed

Your UK statutory rights are not affected by our returns policy.

PRIVACY & SAFETY

& WOLF respects the privacy and security of all individuals who use (www.andwolf.co.uk) herein referred to as the “website”. Our Privacy Policy statement as set out below explains what information we gather, how we use it and how you may control our use of your personal information. We recommend you read the following carefully to understand our practices with regard to your personal data and how we will treat it.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from the website, as part of the buying and selling process, we collect the personal information you give us such as, but not limited to, your name, address and email address.

When you browse the website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Information you voluntarily disclose to us by email, post, or via telephone. When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as, but not limited to, your name, address and telephone number. We collect this information to verify your identity and to assist us in promptly and accurately answering your question(s) or to respond to your feedback or comment(s). We may retain this information to assist you in the future.

Email marketing: With your permission, we may send you emails about the website, new products and other updates.

Any information we collect about customer browsing and buying habits as well as feedback, suggestions and comments is used to improve the Never Fully Dressed website and the products and services offered to our customers.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt-out.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at love@andwolf.co.uk

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WIX

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

PAYMENT

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PCI-DSS requirements help ensure the secure handling of credit card information by the website and its service providers.

For more insight, you may also want to read WIX’s Terms of Use (https://www.wix.com/about/terms-of-use) or Privacy Statement (https://www.wix.com/about/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these third-party providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave the website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

LINKS

When you click on links on our website, they may direct you away from the website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

The WIX Stores checkout process is secured by HTTPS / TLS encryption and it is safe for your customers to purchase from your WIX site.

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Additionally, WIX Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

WIX is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant.

The PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud.

WIX has been audited and certified as ISO 27001 compliant. The ISO 27001 certification outlines industry best practices for managing security risks.

WIX has been audited and certified as ISO 27018 compliant. The ISO 27018 certification outlines industry best practices for handling personally Identifiable Information (PII) in a public cloud computing environment.

WIX uses Transport Layer Security (TLS) encryption to help protect your online financial transactions.

WHAT IS A COOKIE?

Cookies are small files that are downloaded onto your computer or other web browsing devices when you access certain websites. Cookies allow a website to recognise a user’s device and help your web browser navigate through the website by allowing you to log in automatically or remembering settings you selected during an earlier visit. Cookies do not harm your computer and most web browsers allow you to turn off cookies by clicking on the relevant menu of your web browser. If you do not collect cookies your user experience may be affected on our website.

WHY DO WE USE COOKIES?

We use cookies to keep track of your current shopping session so that we can store items in your shopping basket which enhances your personal shopping experience and makes the interaction between users and websites faster and easier. We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on our website for the following primary functions:

For technical purposes essential to the operation and function of this website, such as keeping track of your current shopping session and enabling you to select multiple items before proceeding to checkout and pay for products.
When interacting with our website, the website will remember preferences you make (for example, your user name, language, and/or currency). This makes your shopping experience easier, more personal and more enjoyable.
Website analytics cookies used to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
To enable us to fulfil our contractual obligations to third parties, for example, to pay a partner if you have been directed to our website by following a link from another website.

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not

(Cookie name // Duration // Purpose).

ForceFlashSite // Session // When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

hs // Session // Security

bSession //

XSRF-TOKEN // Session // Security

svSession // Persistent (Two years) // Identifies unique visitors and tracks a visitor’s sessions on a site

SSR-caching // Session // Indicates how a site was rendered.

THIRD PARTY COOKIES

JSESSIONID //

_pinterest_cm //

XSRF-TOKEN //

AWSALB //

AWSALBCORS //

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using our website you agree that we can place these types of cookies on your device and access them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions or features of our website.

AGE OF CONSENT

By using the website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at love@andwolf.co.uk.